My Keys
NOT FOUND Check your order number and try again.
Lookup Appointment
Appointment details by email
Dont have your appointment number? Enter your booking email below and we'll send you a magic link.
Please enter your username or email address. You will receive an email message to log in.
Having Trouble?
Review some help items below.
My Locker is not opening
Not to worry, try these 3 steps:
- Touch keypad until it lights up, then try unlocking again.
- After unlocking (You will see a spiral on the lock) press on door then pull to open.
- Using a PIN code? try using the mobile unlock button on this page.
The front door will not open
Not to worry, try these 3 steps:
- Touch keypad until it lights up, then try unlocking again from your phone.
- Try opening the front door with the PIN code listed under your unlock button above.
After 'unlocking', locker shows a spiral and makes a clicking sound, but doesn't unlock
There is pressure on the lock preventing it from opening.
Enter your PIN code (or use your phone to unlock) then press on the door to relieve pressure on the lock.
You shouldn't need to press too hard (unless you really pushed hard when closing the door).
Keypad showing an X after entering my code
You have entered an incorrect or expired code.
Try to enter your code correctly, followed by the # or key symbol on the bottom right of the keypad.
Check your booking is still valid here.
Check you are opening the correct locker.
The lock will not light up
Have you entered your pin code incorrectly a few times, now it's blank?
If so, the lock may have gone into secure mode, where it doesn't power on for 2 minutes. Please wait. While you wait, check your booking in up to date and you are opening the correct locker.
Heat activated
If you have cold hands, try rubbing them together to warm them up. Rest your finger on any number until the screen lights up. These are not iPhone screens, please enter your code slowly.
I need to extend my booking
While it is normally available, we recommend extending your bookings as soon as possible to avoid disappointment.
To extend your booking, go to My Lock, search for your booking, then click the 'extend' button at the bottom of the booking.